Terms and Conditions

Last Updated: November 15, 2023

Terms and Conditions

Please read these Terms and Conditions carefully before using the website www.frenchbroadpantry.com. By accessing and using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use this Website.

1. Acceptance of Terms

By using this Website, you agree to comply with and be bound by these Terms and Conditions. These Terms and Conditions may be updated from time to time, and your continued use of the Website after any such changes constitutes your acceptance of the new terms.

2. Use of the Website

You agree to use the Website for lawful purposes only and in a manner that does not infringe upon the rights of others, or restrict or inhibit the use and enjoyment of the Website by any third party. Prohibited activities include, but are not limited to:

  • Engaging in any unlawful or fraudulent activity.
  • Posting or transmitting content that is offensive, obscene, or objectionable.
  • Transmitting or distributing any harmful or malicious software, including viruses, trojans, worms, etc.
3. Intellectual Property Rights

The content, logos, images, and trademarks displayed on the Website are the property of French Broad Pantry or its licensors. You are not permitted to use or reproduce any of these without prior written consent from French Broad Pantry.

4. Privacy Policy

By using the Website, you agree to the terms of our Privacy Policy, which can be found https://frenchbroadpantry.com/privacy-policy/. Please review the Privacy Policy to understand how we collect, use, and protect your personal information.

5. Links to Third-Party Websites

The Website may contain links to third-party websites. French Broad Pantry is not responsible for the content or practices of any third-party websites and does not endorse or make any representations about them. You access third-party websites at your own risk.

6. Limitation of Liability

To the fullest extent permitted by law, French Broad Pantry shall not be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use or inability to use the Website.

7. Indemnification

You agree to indemnify and hold French Broad Pantry, its affiliates, and their respective directors, officers, employees, and agents harmless from any claims, liabilities, damages, and expenses, including attorneys’ fees, arising out of your use of the Website or violation of these Terms and Conditions.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of North Carolina state.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at

French Broad Pantry LLC
1570 Patton Ave, Ste2B
Asheville, NC 28806
United States
frenchbroadpantry@gmail.com

 

Privacy Policy

This privacy notice for French Broad Pantry, LLC (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://frenchbraodpantry.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at frenchbroadpantry@gmail.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW LONG DO WE KEEP YOUR INFORMATION?

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

7. DO WE COLLECT INFORMATION FROM MINORS?

8. WHAT ARE YOUR PRIVACY RIGHTS?

9. CONTROLS FOR DO-NOT-TRACK FEATURES

10. DO WE MAKE UPDATES TO THIS NOTICE?

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  •  email addresses
  • mailing addresses
  • billing addresses
  • debit/credit card numbers
  • usernames

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • data about a person’s sex life or sexual orientation

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Fluent SMTP. You may find their privacy notice link(s) here: https://fluentsmtp.com/gapi/.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.Information collected from other sourcesIn Short: We may collect limited data from public databases, marketing partners, and other outside sources.In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device (“cache”) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at frenchbroadpantry@gmail.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at frenchbroadpantry@gmail.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at frenchbroadpantry@gmail.com or contact us by post at:

French Broad Pantry LLC
1570 Patton Ave, Ste2B
Asheville, NC 28806
United States

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

Return Policy

No Returns Allowed

At French Broad Pantry, we take great pride in offering the finest pastries and baked goods to our valued customers. We are committed to delivering products of the highest quality, and we strive to ensure your complete satisfaction with every purchase. However, due to the nature of our products and for the safety and hygiene of our customers, we have a strict “No Return” policy in place.

1. All Sales Are Final:

We want to inform you that all sales made through www.frenchbroadpantry.com are considered final. We do not accept any returns, exchanges, or refunds for any of our pastry products, including but not limited to cakes, cookies, tarts, and bread.

2. Quality Assurance:

We take every measure to ensure that our pastries are of the highest quality and adhere to strict hygiene and food safety standards. We inspect and package all our products with great care. In the unlikely event that you receive a product that is damaged or incorrect, please contact our customer support team within 24 hours of receiving your order. We will investigate and provide a suitable resolution.

3. Order Cancellations:

Once an order is placed, it cannot be canceled or modified. Please double-check your order before proceeding to the payment confirmation.

4. Missing Items:

If any items are missing from your order, please contact our customer support team immediately. We will work to resolve the issue and ensure you receive your products as soon as possible.

5. Damaged Products:

In the rare event that you receive a damaged product, please take clear photographs of the damaged item(s) and contact our customer support team within 24 hours of receiving your order. We will investigate the issue and provide an appropriate solution, which may include a replacement or a refund at our discretion.

6. Refunds:

Refunds are only issued in cases where it is determined that a product is damaged or incorrect. Refunds are processed based on our investigation, and the final decision is at the sole discretion of French Broad Pantry.

7. Contact Us:

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer support team. You can reach us via email at support@frenchbroadpantry.com or by using the contact information provided on our website.

We appreciate your understanding of our “No Return” policy. Our primary focus is to provide you with the best pastries and service possible. We look forward to serving you, and thank you for choosing French Broad Pantry for your pastry needs.

Cookies Policy

1. Introduction

Welcome to www.frenchbroadpantry.com. This website is owned and operated by French Broad Pantry, and we value your privacy. This Cookies Policy is designed to help you understand how we use cookies on our website and your choices regarding these cookies.

2. What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are commonly used to make websites work more efficiently and to provide information to the owners of the site.

3. Types of Cookies We Use

On www.frenchbroadpantry.com, we use the following types of cookies:

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly. They are usually set in response to your actions, such as logging in or filling out forms.
  • Analytical/Performance Cookies: These cookies help us understand how visitors use our website. They enable us to improve the website’s functionality and user experience.
  • Functionality Cookies: These cookies allow the website to remember choices you make, such as your username or language preferences, and provide enhanced features.
  • Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They can be used by those companies to build a profile of your interests and show you relevant ads on other sites.

4. How to Manage Cookies

You can control and manage cookies in your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information on how to manage cookies in your browser, please refer to your browser’s help documentation.

5. Consent

By using our website, you consent to the use of cookies as described in this Cookies Policy. If you do not agree to our use of cookies, you can adjust your browser settings as described in Section 4.

6. Changes to this Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date at the top of the policy will be revised.

7. Contact Us

If you have any questions about this Cookies Policy, please contact us at

French Broad Pantry LLC
1570 Patton Ave, Ste2B 
Asheville, NC 28806
United States
frenchbroadpantry@gmail.com

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